What is Quality Management Systems (QMS)?
ISO 9001 is the world’s most recognized standard for Quality Management Systems (QMS), designed to help organizations consistently deliver products and services that meet customer and regulatory requirements. This course provides participants with the knowledge and practical tools to implement, manage, and audit ISO 9001 effectively. By focusing on process improvement, customer satisfaction, and operational excellence, the training equips professionals to build a strong foundation of quality that drives business growth and global competitiveness.
What is ISO 9001 Lead Auditor Training?
The ISO 9001 Lead Auditor course equips professionals with the knowledge and skills required to plan, conduct, report, and follow up on Quality Management System (QMS) audits in accordance with ISO 9001 and ISO 19011 guidelines. It prepares participants to take a leadership role in auditing by enhancing their ability to assess compliance, identify gaps, and drive continual improvement.
Who should attend?
- Quality Managers and Officers
- Operations and Production Managers
- ISO Coordinators, Compliance Managers, and Internal Auditors
- Business Owners and Entrepreneurs
ISO 9001 – Quality Management System
Building the Foundation
- Introduction & Program Overview: Setting the stage with key expectations
- Overview of ISO & core Quality Management Principles
- More about High Level structure
- Clause 4-Context of the Organization
- Interactive Exercise 1: Context Mapping
- Clause 5-Leadership; Driving the Quality Culture
- Clause 6 – Planning; Risk & Opportunities
- Interactive Exercise 2: Determine your Business Risk & mitigation
- Clause 7-Support; Resources, Competence & Awareness
Deep Dive into ISO requirements
- Quick Recap & Knowledge Refresh
- Clause 7-Support (Contd); Infrastructure, People & Knowledge
- Interactive Exercise – 3; Identify mandatory documents & records
- Clause 8- Operations; From Design to Delivery
- Interactive Exercise – 4; Identify potential non-conformance
- Clause 9-Performance Evaluation; Monitoring & Measurement
- Clause 10-Improvement; From Non-Conformance to Excellence
Mastering the Audit process
- Recap & Reflections
- Principles of Auditing-The DNA of a Good Auditor
- Role of an auditor
- Performing an audit -Plan & Conduct and Audit
- Audit reporting Capturing Insights & Findings Effectively
- Exercise-5-Writing Clear & Impactful Non-Conformity Reports
- Role Play – Conduct Opening & Closing meeting with confidence
Gain Insights on new ISO version & Qualification
- Recap
- Certification process
- Insights on ISO 9001:2026-what’s changing & what to expect
- Mock Examination & Paper Discussion
- Real-world Case Studies
- Clarifications-Addressing Practical Challenges
- Final Evaluation
- Key Learning outcome & Take away
Skills Acquired :
✔ Understanding quality management principles and requirements
✔ Ability to conduct and participate in quality audits
✔ Process-based approach for continual improvement
✔ Risk-based thinking in managing quality
✔ Enhancing customer satisfaction and stakeholder engagement
✔ Documentation and record-keeping best practice
